* Go to the website and click on My Account in the upper right hand corner.
* Log in to your account using your email address and password.
* Click on the order number of the merchandise you wish to return.
* Check the box to the left of the item(s) you wish to return and click on the ‘Return Checked Item’ box.
* Confirm that your refund will go back to your original form of payment.
* Choose to have the label displayed for immediate printing, emailed if you are unable to print immediately, or mailed to you via USPS mail. Then click 'Return Item(s)' at the bottom of the page.
* The next page will feature a picture of the item and a barcode.
* If you do not have the original packaging, please return by placing a copy of the return confirmation with merchandise inside of a plastic bag and place inside the shipping box.
* On this page is where you can view for immediate printing. To display your label, click the orange link in the middle of the page that says "Click here to view your return label."
* Now just print it and tape it to your shipping box with clear packing tape. Tada!
If you would rather receive your label via email, simply let us know by email or phone. We will gladly send it to you right away. If for any reason you are unable to print out a label, we would be happy to have the label mailed out to you. Instead of choosing the option to print in the above return process, select the option to have a label mailed to you. If you select the USPS 'snail mail' option, please allow 7-10 business days for the label to arrive.
Make sure the merchandise is in its original packaging, (e.g., shoebox) and unworn, in the state you received them, and place it in a shipping box. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Attach the label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. Find the UPS Service Center nearest to you.
It may take 4-5 business days for your return to reach the Zappos Luxury Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.